Return and Refund Policy

Last Updated: December 31, 2025

At The Jacket Spot, we want you to shop with confidence. This Returns & Refunds Policy explains how returns, exchanges, and refunds are handled.

Return Window

Returns must be initiated within 30 calendar days from the date your order is delivered.

• Requests submitted after 30 days may not be accepted
• Once a return request is approved, items must be shipped back within 7 days

Returns received outside this timeframe may not be processed.

Return Eligibility

To be eligible for a return, the following conditions must be met:

• The jacket must be unused, unworn, and in original condition
• Original packaging, tags, and labels must be intact
• Proof of purchase is required

Items returned without proper packaging or showing signs of use may be declined.

How to Initiate a Return

To request a return or exchange, please contact us at:
Email: [email protected]

Include:

• Order number
• Reason for return
• Clear photos (if the item is damaged or defective)

Our support team will review your request and provide return instructions if approved.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective or damaged upon arrival.

• Return labels are not automatically provided
• Shipping fees are non-refundable unless required by law

Return Method

All approved returns must be shipped using a trackable shipping method to ensure safe delivery. We are not responsible for items lost during return transit.

Restocking Fee

No restocking fees are charged for returns or exchanges.

Damaged or Defective Items

If your jacket arrives damaged or defective:

• Contact us within 48 hours of delivery
• Provide photos of the issue and packaging

After verification, we will offer a replacement or refund, depending on availability.

Non-Returnable Items

The following items are not eligible for return:

• Items marked as final sale
• Items returned after the 30-day return window
• Products showing signs of wear, use, or alteration

Exchanges

Exchanges are available for eligible items within the 30-day return window, subject to product availability.
If the requested replacement is unavailable, a refund will be issued instead.

Change of Mind

Returns due to change of mind are accepted if they meet return eligibility criteria. Return shipping costs in such cases are the responsibility of the customer.

Refunds

Once your return is received and inspected:

• Refunds are processed within 10 business days
• Refunds are issued to the original payment method
• Shipping charges are non-refundable

You will receive email confirmation once your refund is completed.

Late or Missing Refunds

If you haven’t received your refund after 10 business days:

1. Check with your bank or card provider
2. Allow additional processing time if advised
3. Contact us at [email protected] for assistance

Contact Information

For any inquiries regarding returns, exchanges, or refunds, please contact us:

Phone: +18053356112
Email: [email protected]
Mailing Address: 6700 Morganton Rd, Greenback, TN 37742, USA.
Business Hours: Monday – Friday | 9:00 AM – 6:00 PM (PST)