Refund & Return Policy

We have established 30 days easy Exchange and Return policy; if you find anything wrong with our product after the package is delivered to your doorstep, you are always welcome to contact us via Email: [email protected]

Within 30 days, returns, refunds, and exchanges are hassle-free thanks to our straightforward, customer-focused policy. Our customer care department is here to help you whether you caution a color discrepancy. Or in case you get a damaged package or receive the wrong item. Contact us instantly for a speedy response by doing so.

The Jacket Spot Return Policy

Who stands to achieve from it? Anyone who receives a package and has difficulties with or worries about it allows. All consumers are eligible to utilize this service, regardless of whether they have queries about size, color, design, or any other element.

Since everyone’s physical measures change, size is the main issue we face on this subject. We have a crisis as a result of this. What, then, is the answer? To make sure you are shielded from this problem, we furnish two fantastic options. Please carefully review the size and measurement information before placing your order. Before adding to your cart, give them a thorough read.

Furthermore, there’s no necessity to panic if you’re having trouble discovering the ideal size for your body type. Customization is an option ideal for you. The intention to alter any jacket to your specifications is functional, yes. Please be aware that The Jacket Spot will not accept returns if the customer prefers the wrong size when placing the order. However, shoppers may still pay back the item and you need to pay only the shipping cost for a replacement.

Criteria of Return Policy

  • Our return, refund, and exchange procedures are functional for you for 30 days.
  • Please be aware that extracting the tag will keep you from using our return policy.
  • This offer blows out after 30 days, and it is no longer valid for you.
  • Please do not wash an article that you plan to return or exchange.
  • It’s essential to keep in mind that we will not be able to accept the return if the item is not received in its original condition.
  • Please be aware that products cannot be swapped or returned after they have been used.
  • If the product is not in the exact condition that it was in when you welcomed it, it will not be accepted for exchange or return
  • Please make sure that your product has not been cut or altered in any way to ensure that it is authorised for our return policy.
  • You won’t be permitted to use the return policy if you make any modifications to the item after receiving it.
  • Please be aware that customised apparel is not covered by the return policy.
  • Please be aware that you will be responsible for the shipping costs if you determine to begin a return because you feel you fit the requirements for the return policy.
  • It is advised to select a courier service that offers a tracking ID or number when returning the package. Please share the tracking ID or number with our customer care team as soon, as you receive it from your courier service.
  • You must pay for the return shipping to the same warehouse where you picked up your package if you want to return it.
  • Last but not least, make sure the package is free of stains. So you can use our return policy, otherwise, you won’t be able to.
  • Feel free to contact our customer service department, If you face any issues before or after the shipment of the product. 

The Jacket Spot’s Exchange Policy 

Please send us an email at [email protected] to request an exchange if you have any problems with the goods. Such as a problem with the size, color, or the fact that you received a different item than you ordered. 

Make sure to include a true explanation for the exchange in your email. You will receive help from our customer service representatives with the subsequent steps in the exchange procedure. 

You must return the product to us after your exchange request has been accepted. When the package arrives, a member of our inspection team will evaluate its state. Within the next 15 working days, if the merchandise is judged accurate, we will send you the exchange.

Criteria of Exchange Policy

  • Please make sure that the merchandise is in its original condition before moving forward with an exchange.
  • Whenever you submit your application, be sure to include a compelling justification for the swap.
  • You can easily ask for a replacement if you receive a product that is a different size, color, or style from the image on our website.
  • Please be aware that the costs associated with returning the merchandise to us for an exchange will be your responsibility. 
  • It’s crucial to ship the thing back to the same warehouse where you bought it.
  • Please send the package back to us to begin the exchange process. Choose a tracking-available courier service when choosing one for the return. They will give you a tracking ID or number, which you must give to our customer service department.  
  • You will receive the replacement item within 15 working days. The exchange itself is free; however, you are responsible for covering any necessary customs fees.
  • Please be aware that we do not accept returns on personalized packages.

Return & Exchange Mode

Send us an email at [email protected] to begin the process of returning or exchanging goods. We’ll email you to confirm receipt of your return once we’ve received it and examined it. 

Please contact our customer service department at [email protected], if you do not receive any email notifications. Our customer support team will get back to you within 24 hours since we are here to help.

Steps for undertaking the return and exchange method by the Jacket Spot:

  1.  Please document the merchandise you have received with photos.
  2. Write a brief email explaining your justifications for starting the return or exchange process.
  3. Email us at [email protected] with the product images attached.
  4. Your email will receive a response from our customer support team within 24 hours, so don’t worry. A return address will also be given to you by them
  5. The merchandise must then be returned to us at your expense using a trackable courier service. Please be careful to supply our customer care person with the tracking ID or number given by the courier service.
  6. You will receive an email from us as soon as the merchandise is delivered.
  7. Please be aware that you will not be eligible for the policy if the product received is not in its original and finest condition.

Our accounts department will start the reimbursement process once you complete all inspection steps and your return is approved. Please give our finance department 3 working days to handle the refund. 

Within 5 to 14 banking days, you should have the returned amount in your account. Please be aware, though, that certain banks could need more time than 14 days to credit the money back to your account.

The Jacket Spot’s Refund policy

Please get in touch with our customer service team if you have any concerns with the delivered package. Such as sizing problems, color inconsistencies, non-receipt of the product, flaws, or if the product does not match the description or image on our website. 

Within 24 hours, one of our customer service specialists will respond to your inquiry. You will be qualified for our refund policy once you got to know from one of our customer service specialists.

Regulations of Refund Policy

  1. The same payment method used for the purchase will be utilized to reimburse buyers.
  2. Within three business days, our accounts department will handle the return.
  3. You can then anticipate receiving your refund between 5 and 14 business days.

How Will Customers Get the Return label?

  • For defective products: Customer Responsibility.

For customer remorse: Customer Responsibility.

  • If you find your product defective please contact us: at [email protected] With photos of the defective product.

Restocking fee

At The Jacket Spot, if the customer desires for product return they are more likely to bear the product return shipping cost and 10% restocking fee.