A: For U.S. orders we estimate 10–12 business days total (1–2 business days handling + 9–10 business days transit). This is our standard delivery window — tracking is emailed once your order ships.

A: Not currently under the Free Shipping policy. If international shipping becomes available, shipping costs and customs responsibilities will be shown at checkout. Customs, duties, and taxes are the customer’s responsibility unless stated otherwise.

A: If an item is defective or we shipped the wrong product, we cover return shipping and provide a pre-paid label. For non-defective returns (change of mind), return shipping is usually the customer’s responsibility unless we offer a promotion that covers it.

A: Email [email protected] with your order number and reason for return. If eligible, we’ll send a return label (if applicable) and instructions.

A: Once we receive and inspect your return, refunds are processed within 10 business days to the original payment method. Your bank may take additional days to show the refunded amount.

A: Contact us within 7 days of delivery with photos. We’ll prioritize replacements or refunds at no cost to you.

A: Check the size guide on each product page (we provide measurements and fit notes). If you’re between sizes, reach out and we’ll advise.

A: Contact support as soon as possible. Cancellations or changes may be possible before the item ships — once shipped, you’ll need to initiate a return.

A: Product pages specify materials. For items listed as “genuine leather,” we indicate leather type and source when available. Keep invoices/supplier details ready in case of third-party verification requests.

A: Email: [email protected]. Response typically within 24 hours on business days.